Figure out what caused the outage
in minutes not hours with AI.
Retrace uses AI to read your logs, metrics and deploys, builds the timeline, and drafts the postmortem — before the meeting starts.
4.7/52,000+ teams are closing postmortems in under 40 minutes with Retrace.
Debugging an outage at 3am is ten tabs and a migraine.
You already have the data. It’s scattered across ten products that have never once agreed on what time it was, and somewhere in it is a config change at 03:14 that explains everything — finding it by hand is what turns a 31-minute outage into an afternoon of archaeology.
SCATTERED
Every reconstruction starts from zero. The logs are in one tab, the deploy in another, the flag change in a third, and the alert that woke you in a fourth.
DESYNCED
Ten products print the same instant ten different ways. Nothing lines up until a person lines it up by hand, at 3am, from memory.
UNWRITTEN
The person who knows what happened has the least time to write it down. So it slips a week, and then it ships without the one detail that mattered.
REPEATED
Nothing got written down in a form anyone can search. Six weeks later a different team walks into the identical wall and starts from zero again.
Connect once. Every incident after that runs itself.
Nothing to install, nothing to remember mid-incident. Retrace reads the tools you already pay for and sits alongside paging and observability — it does not replace them, and it never sits in front of production.
- 01
Connect what you already run
Read-only API access to your logs, metrics, deploys, settings and alerts. No agents, nothing in your request path. Most teams are connected in under an hour — well before their next incident.
DatadogGrafanaLokiSentryGitHub ActionsLaunchDarklyPagerDutyAWS CloudWatch+ more - 02
Retrace goes looking for the cause
AI reads every connected tool end to end — each log line, deploy, setting change and alert — puts them all on one clock, and works out which one actually started it. The cross-referencing that takes a person an hour at 3am takes it a minute, and it shows its working.
EVERYTHING IT READWHAT IT FOUND- RULED OUTDatadog9,412 metric points
- EFFECT, NOT CAUSELoki1,284 error lines
- RULED OUTGitHub Actions4 deploys
- ROOT CAUSELaunchDarkly1 setting change
A setting was turned on for everyone at 03:14 — two minutes before checkout slowed.
87% CONFIDENT · 4 EVENTS LINKED
- 03
The incident write-up comes to you
The moment the incident closes, Retrace sends the alert and the summary — timeline, ranked causes with linked evidence, postmortem draft in your template. It lands in the incident channel, and in the inbox of everyone who slept through it. You read and edit; nobody has to go and fetch it.
TIMELINEHYPOTHESESPOSTMORTEMSlackEmailTelegramWebhooksent 03:48 · one minute after the incident closed
Watch Retrace audit that same 3am incident.
A sample incident replayed at the speed Retrace assembles it: six sources, eleven events, one root cause, and a postmortem nobody had to write. Jump to whichever part you don’t believe.
SAMPLE INCIDENT · PLAYS ONCE
- DEPLOY
- FLAG
- METRIC
- LOG
- ALERT
- SLACK
INCIDENT TIMELINE
0/11 eventsCONNECTED SOURCES
6 connected- LokiLOG—
- DatadogMETRIC—
- GitHub ActionsDEPLOY—
- LaunchDarklyFLAG—
- PagerDutyALERT—
- SlackSLACK—
Comparing every deploy and flag change against the first degraded signal.
Sign up free, no card required
Six jobs, one AI, so nobody has to play historian.
Each of your tools sees one slice of the incident. Retrace reads all of them at once — logs, metrics, deploys, alerts, chat — and does the one job none of them do: reconstructing the whole thing, in order, with evidence.
Every source, one clock
Logs, metrics, deploys and alerts pulled through their own APIs and reconciled into a single minute-by-minute story — without opening a single dashboard.
Hypotheses with receipts
Retrace reasons across all six sources at once, then links every proposed root cause to the exact events behind it. You review an argument you can check, not an answer you have to trust.
Postmortems in your template
Written for you before the meeting starts, in the format your team already uses. Editing a draft beats staring at a blank page at 3am.
Change correlation
Which deploy or config change lines up with the first bad signal. It is almost always a change, and almost nobody remembers making it.
Slack-native
Start, follow and close an incident without leaving the channel. Retrace works where the incident is already happening, not in a twelfth tab.
A library that remembers
Every past incident and what fixed it, searchable — and read back automatically when the same signature shows up again. Repeat failures get answered, not relived.
Teams that stopped writing postmortems by hand.
“We closed our last postmortem in 40 minutes. It used to take a full working day.”
Priya NatarajanPlatform Lead · Corvid Systems“Retrace found the flag flip we all missed. That alone paid for the year.”
Daniel OkaforSRE Manager · Hatchline“Our incident channel went from chaos to a checklist.”
Marisol VegaVP Engineering · BluefathomPricing
STARTER
Freeforever
Enough to retrace your next incident and see whether it earns the second one.
- 1 service
- 3 seats
- 30 days of history
GROWTH
RECOMMENDED$499per month
For platform teams running real production. Every service, every incident, kept.
- Everything in Starter
- Unlimited services
- 25 seats
- Full history
ENTERPRISE
Customtalk to us
When procurement, not engineering, is the thing standing between you and a timeline.
- Everything in Growth
- SSO
- Audit log
- Private cloud
- Dedicated support
The five things every team asks.
Usually in this order, usually within the first ten minutes.
Does Retrace need agents installed?
No. It reads from the tools you already use through their APIs — so there is nothing to deploy, nothing sitting in your request path, and nothing new to page you at 3am.
How long does setup take?
Most teams connect their first three integrations in under an hour. You do not need all of them on day one; a timeline built from deploys, alerts and logs is already worth reading.
Is our data used to train models?
No. Your data stays yours and is never used for training. Enterprise adds SSO, an audit log and private cloud if your security review needs the paperwork to match.
Does it replace our on-call tooling?
No. It sits alongside paging and observability, and does the remembering. Keep PagerDuty for waking people up and Datadog for the graphs — Retrace is the part that writes it down.
What happens when we exceed our plan?
Nothing breaks. We notify you and help you right-size. Your history stays readable and your incidents keep assembling while you decide what to do about it.
THERE WILL BE ANOTHER 03:14
Next time, the timeline is already written.
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